The standard cancellation fee is 50 USD per ticket. No cancellation fee applies if you purchased cancellation insurance with our company (20 USD per ticket) and ticket price will be fully refunded.
Note: The amount of items (insurance) you order should be equal to the number of tickets you book.
Cancellation requests are accepted no later than 3 business days before train departure. Past this deadline, train tickets should be canceled directly at the appropriate train station by the traveler names on the ticket and presenting his/her passport.
Note: To qualify for a refund, your tickets must be cancelled with us. If you cancel them at the train station, we will not be able to provide you with a refund.