Here are 3 simple steps how to submit a cancellation request online:
Step 1: Go to your personal account on our website russiantrains.com and choose the order you would like to cancel in the tab “My Orders”.
Step 2: Submit the cancellation request by pressing the “Cancel order” button and accepting our Terms and Conditions of service.
Step 3: Allow 2 business days to process a refund (a notification will be sent to your email)