Modification and cancellation
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The standard cancellation fee is 50 USD per ticket. No cancellation fee applies if you purchased cancellation insurance with our company (20 USD per ticket) and ticket price will be fully refunded. Note: The amount of items (insurance) you order should be equal to the number of tickets you book....
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How to submit cancellation request
Here are 3 simple steps how to submit a cancellation request online: Step 1: Go to your personal account on our website russiantrains.com and choose the order you would like to cancel in the tab “My Orders”. Step 2: Submit the cancellation request by pressing the “Cancel order” button and accep... -
What is considered to be a modification
Any change to issued tickets, including change of trains, seat classes, travellers’ details or travel dates, is considered a modification and is subject to a modification fee. -
Electronic tickets can be modified by us only if modification request is submitted no later than three business days before departure. Passed this deadline, ticket modification is not guaranteed. If you need to modify your tickets after the deadline, you will need to book new tickets and to retur...
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How to submit modification request
Follow the steps below to send a modification request: Step 1: Go to your personal account on our website russiantrains.com and choose the order you would like to modify in the tab “My Orders”. Step 2: Submit a modification request by pressing the “Modify” button, chose tickets you would like t... -
The standard modification fee is 40 USD per ticket. If modification insurance was purchased with our company (20 USD per item), you modify train tickets free of charge but ONLY one time. Note: The amount of items (insurance) in your order should be equal to the number of tickets you book. Electr...